Specialised Business Courses
To develop or just fine tune your business skills in a particular area, the National College of Business has designed a series of intensive, yet FUN 1-day courses for you and your team.
- Sales Results
- Customer Service
- Time Management
- Leadership Essentials
- Develop Effective Teams
- Personal Success
- Communication & Relationships
Key Course Content
Sales Success
- Take the sales out of selling by understanding buying psychology, buying processes and buying signals from consumers
- Develop communication techniques of the worlds best sales people
- Learn and use a bullet proof - Seven Step Selling system that works every time
- Avoid the silly things people do to stuff up a sale
- Ensure you create a great first impression, qualify leads and establish buyer motives easily and effectively
- Learn powerful questioning techniques to increase closing rates and get more referrals
- Deal with objections confidently
- Manage prospect information and develop systems for recording, tracking and growing your sales
Customer Service
- Understand the six human needs that have people re-purchase from you over and over
- Learn the key reasons why customers never return and how to prevent it happening to your business
- Learn the stages of customer loyalty and why customer service needs to be replaced by…The Experience
- Take home a minimum of 45 Pre-Sale, During the Sales and Post Sale service ideas
- Develop service standards, service agreements and client feedback & evaluation forms to close a higher number of sales
Time Management
- Understand how and why we lose time and the factors affecting the achievement of major work objectives
- Learn how to analyse and monitor your time usage and productivity
- Get more done in less time with17 time management techniques
- Deal with procrastination and make decision’s effectively and methodically
- Say “No” confidently to ineffective activities and people
Leadership Essentials
- Become a better leader of your own life and be a better leader of others
- Learn attributes of the worlds great leaders and managers and how to apply different leadership styles in different situations
- Learn the keys to training people effectively to maximise their potential
- Learn and confidently use effective feedback, praising and reprimanding techniques to increase productivity
- Discover techniques to deal with difficult team members
Develop Effective Teams
- Learn how to attract and keep the best people to your business
- Design job descriptions and requirements, and learn what Key Performance Indicators (KPI’s) to maximise your teams potential and improve business results
- Communicate powerfully with all team members to achieve a common goal
- Deal with conflict between team members simply and effectively
Personal Success
- Learn the key habits of successful people
- Develop superb self confidence and self esteem
- Learn how to use your attitude to affects your results in life in a major way
- Design an exciting future for yourself with goal setting success
- Identify and breakthrough barriers that hold you back from achieving your full potential
- Confidently deal with fears and doubts to achieve more in your life
Communication & Relationships
- Learn the tools for communicating effectively with others, personally and in the workplace
- Understand different behaviour styles with D.I.S.C. so you can build rapport quicker
- Learn how to converse confidently and effectively with anyone at any time
- Discover the keys to develop fulfilling business and personal relationships
- Become a master at asking questions and ensuring that you tap into your magnetic personality
Click here for dates of the training programs above.
For more information or to enroll TODAY call 1300 76 77 74 or contact us directly.
