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Certificate IV in Business

Business Essentials

“People are definitely a company’s greatest asset. It doesn't make any difference whether the product is cars or cosmetics. A company is only as good as the people it keeps.” Mary Kay Ash

The National College of Business Certificate IV in Business - BSB40207 course is designed to develop the fundamental success skills of working in and on a business, regardless of your current position.

Who is it for?

Accounts Clerks, Customer Service Advisors, Receptionsits, E-business Operator, Office Administration Assistant, Data Processing Operator, Retail Assistants, Office Workers,

What you'll learn with this Certificate IV in Business at the NCB

Tools to become more productive and efficient
How to develop and implement legendary customer service experiences
How to become a master communicator in all types of situations
The development of leadership skills
How to create a dynamic and safe workplace environment
How to promote your business effortlessly
Ways to develop yourself and your team

What are the benefits to the business?

Retention of valued employees
Up skilled team players that improve the business productivity and profitability
A harmonious workplace

Key Areas of Learning

BSBWOR404A   Develop Work Priorities
BSBREL402A     Build Client Relationships and Business Networks
BSBCUS401A    Coordinate Implementation of Customer Service Strategies
BSBMGT401A    Show Leadership in the Workplace
BSBWOR403A   Manage Stress in the Workplace
BSBADM405B    Organise Meetings
BSBOHS407A    Monitor a Safe Workplace
BSBMKG413A    Promote Products and Services
BSBLED401A    Develop Teams and Individuals
BSBINN301A     Promote Innovation in a Team Environment

How is the course delivered?

This course is run 1-day a month, for 10 months. Sessions are held at the NCB, and workplace assignments will be given to complete in between sessions. Certification will be issued on the successful completion of these assignments.

Prerequisites

No previous qualifications or experience is required to participate in the program! However, the NCB recommends that access to a frontline management position, or an acting capacity, is essential for the successful completion of the workplace assignments as participants are required to observe and document workplace systems and procedures.

The NCB offers only the highest quality, career-relevant training and development for small business, designed especially to develop your staff's potential and boost your business's bottom line.

Ask us about Government Funding for this program by calling 1300 76 77 74 or download the Accredited Program Enrolment Form and email this to succeed@collegeofbusiness.com.au or fax it to 3831 6241 and we'll get back to you within 72 hours to check your elegibility.

**If you fax your form, please write on it that you have downloaded this from the NCB website. Thank you!